Review - Point Cook Victoria 3030

Check out Geoff & Dianne's review, feedback and testimonial from Point Cook for Innovative Verandahs

Address: Point Cook, Melbourne Victoria 3030
Review: 10 out of 10

We commissioned Shane from Innovative Verandas to build a 13M x 3.3M Stratco Cooldeck Alfresco along the side of our house. What stood out to us above Innovative Verandas compared to others we approached for quotes, was the superior communication and responsiveness. Shane was in contact with hours of our request for a quote to set up a site visit, whereas others needed follow-up. Innovative Verandas excellent Communication and Responsiveness were the key points of differentiation from their competitors and the reason they secured the work.

The excellent communication continued through the planning (design/consents/approvals) and the construction, not just from Shane but also his team on-site. We were also impressed with his teams professionalism, especially there desire to deliver a quality finished product. This was evidenced by their identification of a faulty batch of Cooldeck panels and how they raised it with us and addressed the delay while replacement panels were sought. While the delay was inconvenient, the manner in which Shane and his team raised it, provided advice of the best approach to proceed and managed expectations was both commendable and appreciated. The quality of the finished product and the speed in which it was constructed were the “icing on the cake.”

In addition to the above, the post-construction support we received when we raised an issue was exemplary. Shane had one of his team in contact with us arranging a site visit within a couple of hours of the initial call.

Needless to say, we are extremely happy with the finished product and the experience and would have no hesitation in recommending Shane and his team at Innovative Verandas to prospective clients.

Service installed by Innovative Verandahs:

Stratco Cooldek installation

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